Business course

Journeycall boosts local development and recruitment in Angus with Customer Service Training Academy

ARBROATH-based Journeycall, which provides customer service support and smart card services for the UK transport industry, has launched a customer service and contact center training academy to boost development and local recruitment.

With the aim of reducing unemployment in Angus, as well as the nationwide digital skills gap, the four-week in-person course will equip local jobseekers with the skills needed to return to work and succeed in a guaranteed job interview with Travel Call.

Developed in partnership with Dundee and Angus College and the Angus Local Employability Partnership, Journeycall’s training academy will equip participants with key CV and interview skills to get into a new role, as well as how to succeed on work place. Training sessions include a range of life-critical topics, from digital skills to building effective working relationships, as well as a comprehensive overview of customer service skills.

From Monday August 1, the training academy is open to anyone in Angus who is currently unemployed, including school leavers and unemployed people. Classes will be held from the Arbroath campus of Dundee and Angus College Monday to Friday, between 9 a.m. and 4 p.m.

Part of the ESP Group, Journeycall provides customer services and technology solutions focused on mass public transport systems such as rail and bus, and operates the largest dedicated transport contact center in the UK. The company provides smart card technology and customer support for Network Rail, Transport for London, Transport for Wales and West Midlands Trains, among others, ensuring smooth passage for millions of rail commuters.

Theresa Slevin, Group CEO of ESP Group, said: “Having already worked with schools and working groups on developing key skills for young people, we are proud to go even further with our Customer Service and Contact Center. Training Academy. By partnering with Dundee and Angus College and the Angus Local Employability Partnership, our creative program not only enriches the local Angus region, but also supports our ambitious growth plans. We look forward to helping local job seekers embark on a new career path and welcoming new talent to Journeycall. »

Caryn Gibson, Head of Business Partnerships, Dundee Angus College, said: “We are delighted to partner with Journeycall and support them as they seek to grow their business. For us, the success of these academies is twofold; not only are we supporting an ambitious company in its growth plans, but we are also playing a key role in reducing unemployment figures in the region. Our academies are proving to be a huge success and I think it’s through the partnership approach, bringing universities, local governments and industry together that we’re able to create something really special and that’s is what it will take to drive real change. I look forward to the launch of the academy and working closely with the Journeycall team. »

Claire McGuigan, Project Officer, Angus Local Employability Partnership, said, “Angus Local Employability Partnership is delighted to be working in conjunction with No One Left Behind and The Young Peoples Guarantee to help facilitate this innovative project, which not only supports the growth of local businesses, but helps those who need it most to obtain sustainable and fulfilling work. We are delighted that local service providers Barnardos, Angus Skills and Employability Team, Skills Development Scotland and Tre-Life are offering intensive support to the workshop which will ensure it is a truly transformative experience for participants and offers the opportunity to really make a difference in people’s lives.”

The Angus Local Employability Partnership includes Angus Council, Skills Development Scotland, Dundee and Angus College, Angus Health and Social Care Partnership, Tayside Young Workforce Development, Chamber of Commerce Dundee and Angus, with the Department for Work and Pensions, Fair Start Scotland (Remploy) and Voluntary Action Angus representing the third sector.